How many workers comp claims have been filed by your clients' employees this year? Did you suspect any of them were fraudulent? Occasionally, an employee will exaggerate or fake an injury. Let’s look at some ways you can better spot those... (Read More)
Most small business owners struggle to find time to complete everything they need to do on a daily, weekly, monthly and annual basis. The last thing they may make time for is reviewing their insurance policy or making you aware of business changes... (Read More)
How would you describe your relationship with your employees? Finding the right level of familiarity can be difficult when you want to keep lines of authority clear. You want to be friends, but you also are the manager. Here are some suggestions for... (Read More)
When was the last time you attended a municipal meeting? You may hesitate to add one more meeting to your evenings. However, you may be surprised at how engaging with the government decision makers can benefit you and your agency.
Elected... (Read More)
Do you have a teenager who finally received his or her driver's license? While you're expressing your confidence in his skills, it's also a good time to discuss with your teenager what to do in case of a car accident — whether it's a fender bender... (Read More)
Do your employees know how to handle each others' basic responsibilities? Cross training is a great idea for any company, including your insurance agency.
Why is this important?
Employees occasionally have to call in sick or leave abruptly to... (Read More)
Do you know the difference between stress and burnout? Many of us know what it's like to feel stressed running a business such as an insurance agency. Burnout results over time from too much work and too much stress. With burnout, you start to feel... (Read More)
We all know how important it is to provide extraordinary customer service. But have you ever considered how vital it is that you and your agency employees answer the phone warmly and professionally?
Here are some tips for improving your phone... (Read More)
How are you and your insurance agency investing in your community's next generation? Do you wonder how to even start to find opportunities in your community?
Consider talking with schools or non-profits about offering your services for... (Read More)
Whether you have been using cold calls for years or are considering using them, they can be an effective way to attract new customers. Let's look at some ways you can be better prepared for that next cold call.
You have a script for your calls... (Read More)