Have you ever had a complaint about a product or service and the person you were dealing with immediately became defensive? Were they ready to shut you down before even hearing your side of things? It’s easy to become frustrated when this... (Read More)

Recently, Notre Dame, an 800-year-old cathedral in Paris, was devastated by fire. It was not insured, so the billions of dollars in damage will not be paid for by insurance companies. The French government will be responsible for restoring and... (Read More)

We all make mistakes. To err is human, right? However, if you are a business offering professional services, such as an insurance agency, those errors can be costly! Errors & Omissions (E&O) insurance is designed to cover damage caused to clients by... (Read More)

When the concept of a superhero comes to mind, it probably doesn’t conjure up images of an insurance agent. The insurance agent doesn’t leap over tall buildings with a single bound or rid the universe of evil. However, insurance is complicated... (Read More)

Do you have a paperless agency? The paperless agency is becoming more common than ever before. In the last 20 years, even the last decade, the reliance of the insurance agency on automation has increased significantly. While it once may have been... (Read More)

In operating a successful insurance agency, an area of key importance is developing an employee training program. All employees should have in-depth knowledge of insurance. You will want producers and other employees involved in selling insurance to... (Read More)

Women have made great strides within the insurance industry. According to a recent Population Survey of the U.S. Census Bureau, women make up approximately 60 percent of the workforce within the insurance industry. Where the inequality seems to... (Read More)

As an agency owner, you likely have a set time for staff meetings. How do your staff meetings go? Are they productive or is it usually the “same old same old?” Get out of a rut and start holding staff meetings that produce results! Here are a... (Read More)

Does your insurance agency have an online presence? Perhaps you have a website such as a Facebook, LinkedIn or another social media page. Maybe you're listed on a review website like Yelp. An online presence can be a great way to attract new... (Read More)